1. Introduction Senya (hereinafter referred to as "Senya," "we," "our," or "us") is committed to protecting the privacy and security of the personal data we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. It applies to all personal data that we collect through our website, services, and operations, including information provided by clients, employees, contractors, partners, and other individuals.
By using our services or interacting with us, you agree to the collection, use, and sharing of your personal data in accordance with this Privacy Policy.
2. Information We Collect We collect personal data to provide our consulting services and manage our operations. The types of personal data we collect may include:
2.1. Personal Information You Provide Contact Information: Name, email address, phone number, job title, and company details.
Professional Information: Details related to your work or the work you do with Senya, such as employment history, professional qualifications, and areas of expertise.
Communication Records: Emails, phone call recordings, or any other communications exchanged with us.
2.2. Personal Information We Automatically Collect When you interact with our website or use our services, we may automatically collect the following data:
- Website Usage Data: Information about your visit to our website, including IP address, browser type, device information, and pages visited. This information is collected via cookies and similar tracking technologies.
- Analytics Data: Information about how you use our services, including data collected from tools such as Google Analytics or Microsoft 365 usage analytics.
2.3. Data From Third Parties We may also collect personal data from third-party sources such as:
- Social Media: Information provided through social media platforms when you engage with us, such as interactions via LinkedIn, Twitter, etc.
- Business Partners: Information from our third-party partners who assist in providing services.
3. How We Use Your Data Senya uses personal data for various purposes, including but not limited to:
3.1. Providing Services - To deliver our consulting services, manage projects, and communicate with clients.
- To manage contracts, agreements, and client relationships.
3.2. Communication - To send important information about our services, updates, and other relevant communications.
- To respond to inquiries, customer support requests, or feedback.
3.3. Legal and Regulatory Compliance - To comply with legal obligations, such as tax reporting, audit requirements, and employment laws.
- To verify compliance with contractual agreements and provide evidence in the event of a dispute.
3.4. Improving Our Services - To improve and optimise the quality of our services based on your interactions and feedback.
- To analyse trends and track usage patterns through data analytics and performance reviews.
3.5. Security and Risk Management - To protect our systems, networks, and personal data from unauthorised access, misuse, or breaches.
- To implement and enforce security measures, fraud prevention, and compliance with data protection laws.
4. Sharing Your Information Senya does not share your personal data with third parties except as outlined below:
4.1. Service Providers We may share your data with trusted third-party vendors and service providers who assist us in:
- Providing IT services (e.g., Microsoft 365, cloud storage providers, hosting platforms).
- Conducting analytics, marketing, and business development activities.
- Managing HR and payroll services, if applicable.
These third parties are required to process personal data in accordance with our instructions and to protect the confidentiality and security of the information.
4.2. Legal Requirements We may disclose your personal data when required to do so by law or in response to a valid legal request by government authorities, law enforcement, or regulatory bodies.
4.3. Business Transfers In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new owner as part of the transaction. We will ensure that the recipient of your data continues to adhere to the principles outlined in this Privacy Policy.
5. Data Security We take reasonable and appropriate measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:
Encryption: Data is encrypted during transmission and storage using industry-standard encryption protocols.
Access Controls: Only authorised personnel have access to your personal data. Access is granted on a need-to-know basis.
Monitoring and Audits: We regularly monitor our systems for potential security breaches and conduct audits to ensure compliance with security protocols.
6. Data Retention Senya retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. After this period, your data will be securely deleted or anonymised.
For example, client and employee data will typically be retained for the duration of the business relationship, and in some cases, for a period after the relationship ends to comply with legal, regulatory, or contractual obligations.
7. Your Rights Depending on your jurisdiction, you may have the following rights concerning your personal data:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction or updates to your personal data if it is inaccurate or incomplete.
Deletion: The right to request the deletion of your personal data, subject to certain exceptions.
Restriction of Processing: The right to request the restriction of processing your personal data in certain circumstances.
Objection to Processing: The right to object to the processing of your personal data in certain situations.
Data Portability: The right to request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on your consent to process your data, you may withdraw your consent at any time.
To exercise these rights, please contact us at
support@senya.co.uk.
8. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website and to gather data on website traffic and user behaviour. Cookies are small text files stored on your device that allow us to remember your preferences and improve the functionality of our website.
9. International Data Transfers As an international consulting firm, we may transfer your personal data to countries outside your own. Where we transfer personal data to countries that do not provide the same level of data protection as your country, we ensure appropriate safeguards are in place to protect your personal data.
These safeguards include Standard Contractual Clauses (SCCs) between Senya and third parties, ensuring adequate protection of personal data, and Adequacy Decisions from relevant data protection authorities for specific countries.
10. Changes to This Privacy Policy Senya may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through appropriate channels, such as email or a prominent notice on our website.
The most recent version of this Privacy Policy will always be available on our website, and you are encouraged to review it periodically.
11. Contact Us If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Senya Email:
support@senya.co.uk 